Privacy policy

This Privacy Policy explains how Taxi Bento collects, uses, stores and protects personal data related to the use of taxibento.com and the request, contracting and provision of its transport services.

1. Data Controller

The entity responsible for processing the personal data collected through taxibento.com and in relation to Taxi Bento services is:

• Responsible: Flavio Alexandre Ferreira Bento
• Commercial name: Taxi Bento
• NRT: F-270750-D.
• Commercial Registry: 928084T
• Address:Carrer de la Vena 14, Edifici Àrtic 1, AD200 Encamp, Principality of Andorra.
• Telephone: +376 324 060
• Email: taxibento@me.com
• Website: taxibento.com

The responsible party determines the purposes and means by which personal data related to the activity of Taxi Bento is processed.

2. Personal data that Taxi Bento may process

Taxi Bento will only process the personal data that is appropriate, relevant and necessary to manage inquiries, reservations and the provision of contracted services. Depending on the type of relationship with the client, the following categories of data may be processed:

• Identifying information: name and surname.
• Contact information: telephone number, email address and other means of contact provided rated by the client.
• Booking details: date and time of service, pick-up location, destination, number of passengers and luggage characteristics.
• Flight or train-related information: flight or train number, expected arrival time or departure and other information necessary to organize the pickup.
• Billing information: name or company name, tax address, NRT/NIF (tax identification number), or other information necessary to issue an invoice when applicable.
• Payment information: information necessary to identify and verify payment for the service. Taxi Bento does not need to store complete bank card details when payment is processed through an external payment gateway.
• Communications: messages, requests, modifications, cancellations, incidents or complaintstions exchanged with Taxi Bento.
• Technical browsing data: IP address, device information, browser and data similar when collected by the website or by analytical tools in accordance with the Policy of Cookies.
  Taxi Bento will not routinely request special categories of personal data, such as health data, racial or ethnic origin, political opinions, religious beliefs, biometric data or information about sexual life or orientation. When the customer voluntarily provides additional information necessary to properly organize a service for example, a specific mobility need such information It will only be processed to the extent necessary to provide the requested service.

  3. Purposes of the processing

  Taxi Bento will process the customer's personal data only for specific, legitimate purposes related to the provision of its services. Specifically, the data may be used for:

• Manage inquiries and requests for information received through the web, telephone, and email electronic, WhatsApp or other contact channels.
• Manage and confirm bookings, including date, time, pick-up location, destination, number of passengers, luggage and other data necessary to organize the service.
• To provide the contracted transport service, including the coordination of pickups, flight or train tracking and communication with the customer before or during the service.
• Manage payments, collections and invoicing, as well as verify the status of payments made.
• Manage modifications, cancellations, incidents, lost items, complaints and claimstions related to services.
• Coordinate services with drivers or collaborating professionals when necessary to make a confirmed reservation.
• Comply with applicable legal, tax, accounting, administrative or transportation obligations a Taxi Bento.
• To guarantee the security and proper functioning of the website, and to prevent fraudulent use ulentos or illicit and manage technical incidents.
• Obtain statistics and analyze the use of taxibento.com, where applicable and in accordance with the Cookies Policy and the user's consent when legally required. Personal data will not be used for purposes incompatible with those for which they were collected. collected. Taxi Bento will not use customer data for sending commercial communications. requested unless there is a valid legal basis for it.

  4. Legal basis for the processing

  Taxi Bento will process personal data on the following legal bases, according to the corresponding purpose:

• Contract execution or application of pre-contractual measures: to respond to queries related to a possible booking, manage requests, confirm bookings, organize and to provide the transport service, manage modifications, cancellations, payments and communications necessary to execute the contracted service.
• Compliance with legal obligations: to meet tax, accounting, administrative, transport, consumption and any other legal obligations applicable to Taxi Bento.
• Legitimate interest: when necessary to ensure website security, prevent misusefraudulent activities, managing technical incidents, protecting Taxi Bento's rights, or handling certain operational communications, provided that rights and freedoms do not prevail of the interested party.
• Consent of the data subject: when this is necessary, for example for certain analytical cookies or similar technologies, commercial communications or other processing that require prior authorization. When the treatment is based on consent, the client may withdraw it at any time. ment, without affecting the lawfulness of the processing carried out before its withdrawal. Refusal to provide certain data necessary to manage a reservation or provide the The service may prevent Taxi Bento from confirming or correctly performing the requested service.

  5. Recipients and communication of data

  Taxi Bento will not sell or transfer the personal data of its customers to third parties for commercial purposes. Personal data may only be communicated or made available to third parties when necessary to manage the booking, provide the contracted service, fulfill obligations legal or use providers that provide services to Taxi Bento. In particular, the following may intervene:

• Drivers or professional collaborators, when it is necessary to assign them the performance of a service. They will only receive the data necessary to correctly carry out the transfer. such as name, contact phone number, date and time of pickup, origin, destination and data related to the trip.
• Banking entities and payment service providers, to manage and verify payments corresponding to the reservations.Consulting firms, management companies or accounting and tax professionals, when necessary for the compliance with Taxi Bento's legal obligations.
• Technology providers, such as web hosting services, email, communications, storage, maintenance or tools used to manage the activity.
• Public administrations, authorities or competent bodies, when there is an obligation legal obligation to provide certain information. When a supplier processes personal data on behalf of Taxi Bento, it will act as a data processor and must provide sufficient guarantees and process the data in accordance with the instructions of the controller and applicable regulations. The information provided to recipients will be limited to the data necessary for the corresponding purpose.

  6. International data transfers

  Some technology providers used by Taxi Bento can provide their services from outside the Principality of Andorra or process certain personal data in other countries. When this involves an international transfer of personal data, Taxi Bento will ensure that such transfer is carried out in accordance with Andorran data protection regulations. and only when there is a valid legal basis and adequate safeguards. In particular, providers established in countries that offer an adequate level of data protection may be used, or, where appropriate, contractual mechanisms or other guarantees. recognized by applicable legislation. When necessary, Taxi Bento will take additional measures to protect confidentiality. data, integrity and security of the personal data transferred. The user may request additional information about the guarantees applied to the transfers international inquiries should be sent to taxibento@me.com.

  7. Data retention periods

  Taxi Bento will retain personal data only for as long as necessary to fulfill the purpose for which it was collected and subsequently for the periods required by applicable regulations or while legal liabilities may arise. In general:

• Data related to inquiries and requests for information will be kept for the time necessary to address them and, subsequently, for a reasonable period in case it is necessary to prove the communication maintained.
• Data related to reservations and service provision will be kept as long as necessary to manage the service and, once completed, for the applicable legal retention and limitation periods.
• Billing data and accounting or tax documentation will be kept for the periodstwo required by tax and accounting regulations.
• Data related to incidents, claims, or potential liabilities may be retained for the time necessary for their resolution and until the corresponding legal deadlines expire.
• Data processed based on consent will be retained until the data subject withdraws that consent or until they are no longer necessary for the corresponding purpose, unless there is another legal basis that justifies their retention. When personal data is no longer needed and there is no legal obligation to retain it, They will be deleted or, where appropriate, securely anonymized.

  8. Rights of interested parties

  In accordance with Andorran data protection regulations, any person whose data is processed by Taxi Bento may exercise the following rights:

• Right of access: to know if Taxi Bento is processing your personal data and to obtain information about said treatment.
• Right to rectification: request the correction of inaccurate or incomplete data.
• Right to erasure: request the deletion of your data when the requirements are met legal.
• Right to object: to object to the processing of your data in certain circumstances.
• Right to restriction of processing: to request that the use of your data be restricted. in the cases provided for by law.
• Right to portability: to receive certain personal data in a structured, commonly used and machine-readable format, and to request its transmission to another controller when legally appropriate.
• Right to withdraw consent: when a treatment is based on consent, this may be withdrawn at any time, without affecting the lawfulness of the treatment carried out previously.
  To exercise these rights, the interested party may contact Taxi Bento by means of a application sent to: Email: taxibento@me.com Responsible: Flavio Alexandre Ferreira Bento. Taxi Bento may request only the information strictly necessary to verify identity of the applicant when there are reasonable doubts about their identity the exercise of these rights will, in general, be free of charge. Taxi Bento will respond without undue delay and, at the latest, within one month of receiving the request. When the complexity or number of applications justifies it, this period may be extended up to two additional months, informing the interested party of the extension and its reasons within the first month. If a person believes that the processing of their personal data violates applicable regulations, they may file a complaint with the Andorran Data Protection Agency (APDA).

  9. Security of personal data

  Taxi Bento will adopt reasonable and proportionate technical and organizational measures to protect personal data against unauthorized destruction, loss, alteration, access, use or communication. These measures may include, as appropriate:

• Access control to devices, accounts, and tools used to manage reservations and communications.
• Use of strong passwords and available authentication mechanisms.
• Reasonable updating of systems and applications used.
• Limiting data access to only those individuals or collaborators who need it to get to know them in order to provide the service.
• Use of technology providers that offer adequate security guarantees.
• Backups and measures designed to preserve the availability and integrity of information when necessary. In the event of a personal data security breach, Taxi Bento will act in accordance with the obligations provided for by Andorran data protection regulations and, where appropriate, will notify the incident to the Andorran Data Protection Agency (APDA) and/or the affected persons.

  10. Data on minors

  Taxi Bento's services are primarily aimed at adults making bookings for themselves or for third parties. Taxi Bento does not routinely request personal data directly from minors for the contracting of its services. When it is necessary to process data of a minor in order to properly organize a transfer - for example, name, age or information necessary to determine the appropriate child restraint system - such data must be provided by their father, mother, legal guardian or the adult responsible for the booking. Data relating to minors will only be processed to the extent necessary to manage and to provide the contracted service in accordance with Andorran data protection regulations. Taxi Bento will not use the data of minors for commercial or advertising purposes. Machine BENTO Translated TAXI by Google Privacy Policy

  11. Commercial communications

  Taxi Bento may send commercial communications related to its services only when there is a valid legal basis for doing so. When the recipient's consent is required, it will be requested in advance, freely, specific and informed. The customer may withdraw their consent or object to receiving commercial communications at any time using the mechanism indicated in the communication itself or by contacting Taxi Bento at taxibento@me.com. Withdrawing consent to receive commercial communications will not affect communications strictly necessary to manage a booking, provide a contracted service, inform about operational changes or attend to a customer request. Personal data will not be used for third-party commercial communications. unrelated to Taxi Bento without a valid legal basis.

  12. Cookies, Google Analytics 4 and Google Search Console

  The website taxibento.com uses measurement and analysis tools to understand website performance and improve its content and functionality. In particular, Taxi Bento uses Google Analytics 4, a web analytics service provided by Google, which allows obtaining statistical information about the use of the site, such as visits, sessions, pages viewed, approximate location information, device and browser. Google Analytics 4 may use cookies and other identifiers to distinguish users and sessions. Where applicable regulations require user consent, analytics cookies will only be used after obtaining such consent. The user may accept, reject or withdraw their consent through the mechanism of Cookie management available on the web. Taxi Bento also uses Google Search Console to analyze the performance of tax-ibento.com in Google search results, including aggregated information on impressions, clicks, search queries, and page ranking. The use of cookies and similar technologies will be explained in more detail in the Cookie Policy.

  13. Changes to the Privacy Policy

  Taxi Bento may update or modify this Privacy Policy when necessary to adapt it to legislative, technical, operational or personal data processing changes. The current version will be the one published on taxibento.com and will show the date of its last update. When a modification involves a substantial change in the way personal data is processed or significantly affects the rights of interested parties, Taxi Bento will take reasonable steps to inform of such change where appropriate.