These Terms of Service govern the contracting and provision of services of transport offered by Taxi Bento, based in the Principality of Andorra. By confirming a booking, the customer declares that they have had access to these conditions and accept them.
1. Service provider and contact
The services regulated by these Terms of Service are offered by Taxi Bento, a transport service provider established in the Principality of Andorra. The complete identification, tax and professional details of the owner of the activity are available in the Legal Notice of this website. For inquiries, reservations, modifications, cancellations, incidents or complaints, the customer You can contact Taxi Bento through the contact methods indicated on taxibento.com.
2. Reservations, confirmation and payment
All Taxi Bento services are subject to prior booking and availability. Requesting a service does not in itself imply confirmation of the reservation. To confirm a reservation, 100% of the service fee must be paid via [method of payment]. payment facilitated or agreed with Taxi Bento. The reservation will be considered confirmed once full payment has been received and the confirmation has been sent to the customer. corresponding booking confirmation. Budgets and service proposals will be subject to availability until payment is completed and the booking is confirmed. Until that time, Taxi Bento will not be obliged to keep the availability of the blocked vehicle or the requested service. The booking confirmation will include the essential terms of service, including, according to applicable, date, pick-up time, origin, destination, number of passengers and agreed price.
3. Reservation modifications
The customer may request changes of date or time with a minimum of 24 hours' notice from the originally confirmed collection time. When there is availability for the new requested date or time, the change can be made maintaining the same reservation, without needing to cancel it and make a new booking. Any modifications will be subject to availability. Changes affecting the origin, destination, type of vehicle, number of passengers, luggage, or other relevant service conditions may result in a modification of the initially agreed price. Changes requested less than 24 hours in advance cannot be guaranteed. If it is not possible to accept the requested change, the reservation conditions will remain in effect. original and, in case of cancellation, the corresponding cancellation policy will apply. MachineBENTO TAXI Translated by Google Terms of Service
4. Cancellations and refunds
Cancellations should be communicated to Taxi Bento as soon as possible. Reservations cancelled 24 hours or more before the scheduled pick-up time will be entitled to a refund of the amounts paid, less any expenses actually incurred for the reservation that cannot be recovered. Cancellations made less than 24 hours in advance of the scheduled time Collections will not be refundable. For the purposes of calculating the deadline, the expected collection time indicated in the Reservation confirmed.
5. Waiting time
5.1. Airports and stations
For pick-up services linked to the arrival of a flight or train, Taxi Bento includes up to 2 hours of waiting time at no extra cost, starting from the expected arrival time indicated on the booking. After the included 2 hours have elapsed, any additional waiting time will be billed at a rate of €30 per hour. each additional hour started.
- Up to 2 hours: no extra charge.
- From 2 hours 1 minute to 3 hours: €30.
- From 3 h 01 min to 4 h 00 min: €60.
- From 4 h 01 min to 5 h 00 min: €90.
Each new hour started will result in the charge corresponding to a new waiting hour.
5.2. Hotels, homes and other points
For pickups at hotels, homes or other pre-agreed points, a courtesy margin of up to 15 minutes is allowed. Beyond this timeframe, waiting time will be billed from the scheduled collection time to at a rate of €30 per hour, calculated proportionally according to the actual waiting time.
6. Flights, trains and delays
When the booking is linked to the arrival of a flight or train, the customer must correctly provide the data necessary to identify the service, including, where applicable, flight or train number and expected arrival time. Taxi Bento will be able to reasonably track available arrival information in order to arrange pickup. Delays, cancellations, or significant changes to flights or trains that substantially disrupt The original booking conditions will be subject to availability. When a change in schedule reasonably prevents maintaining the service under the initially planned conditions, Taxi Bento will inform the customer and endeavor to offer an alternative when available. Waiting times will be governed by the provisions of the previous section. MachineBENTO TAXI Translated by Google Terms of Service
7. Passengers, luggage and vehicle capacity
The customer must correctly indicate, at the time of booking, the number of passengers and a reasonable estimate of the luggage they will be carrying. Vehicle assignment will be based on the information provided in the booking and the available capacity. When traveling with bulky or special luggage, such as skis, bicycles, strollers, child seats, musical instruments or other items of special dimensions, you must inform Taxi Bento in advance. Taxi Bento may request a change to a larger vehicle if the number of passengers or the volume of luggage requires it. This change may involve a modification of the previously agreed price. For reasons of safety and capacity, Taxi Bento may refuse to transport passengers, luggage or objects that exceed the authorized capacity of the vehicle or that cannot be transported safely. Incorrect or incomplete information provided by the customer regarding passengers or baggage may prevent the provision of the service under the conditions initially agreed.
8. Children and child restraint systems
When traveling with minors, the customer must inform us at the time of booking, indicating their age and, where necessary, their height or weight, in order to provide the appropriate child restraint system. Children must travel using the appropriate safety and restraint systems in accordance with the regulations applicable to each journey. When it is necessary to have a child seat, booster seat or other specific system, it must Please request in advance to confirm availability. The customer may also use their own child restraint system, provided it is hoMologated and suitable for the child.
8.1. Special needs
Any special needs related to mobility or passenger characteristics that may affect the organization of the service must be communicated to Taxi Bento in advance. The provision of the service will be subject to the assigned vehicle being able to perform the transport in suitable and safe conditions.
9. Services performed by collaborators
Taxi Bento may entrust the performance of certain services to drivers or independent professional collaborators duly authorized for passenger transport, especially for reasons of availability, organization or characteristics of the service. The assignment of a collaborator will not modify the price, itinerary or essential conditions of the previously confirmed booking, unless any change is previously communicated and accepted by the client. Taxi Bento will endeavor to inform the customer of the identity or contact details of the assigned driver. swimming before the service is performed when necessary to facilitate the collection. For the proper provision of the service, Taxi Bento may communicate to the assigned driver only the customer data necessary to carry out the transfer, such as name, contact telephone number, place and time of pick-up, destination and data related to the trip. MachineBENTO TAXI Translated by Google Terms of Service
10. Passenger behavior, safety and damages
Passengers must maintain respectful behavior during the service and follow the driver's instructions related to safety and proper execution of the transport. Behaviors that could endanger the driver, passengers, or vehicle will not be permitted. or to third parties, as well as aggressive, violent or clearly inappropriate behavior. For safety reasons, the driver may refuse to start the service or interrupt it when the conduct of one or more passengers creates an objective risk to safety or prevents the continuation of the transport under reasonable conditions. Smoking or vaping is prohibited inside the vehicle. Damage caused by a passenger to the vehicle or its equipment, as well as extraordinary dirt requiring special cleaning, may be claimed from the responsible party for the actual cost incurred.
11. Traffic, weather and exceptional circumstances
The travel times indicated by Taxi Bento are estimates and may be affected by circumstances beyond their reasonable control. These circumstances include, among others, heavy traffic, accidents, border controls or detentions, adverse weather conditions, snow, ice, road closures or restrictions, roadworks, public events and decisions by the authorities. Taxi Bento will not be responsible for delays directly caused by these circumstances, without prejudice to the rights of the customer under applicable law. When an incident prevents the planned route from being followed, Taxi Bento may use an alternative route. a reasonable alternative, provided that traffic conditions allow it. If exceptional circumstances make it impossible to provide the service safely, Taxi Bento will inform the customer as soon as reasonably possible and will endeavor to offer an alternative where available.
12. Forgotten items and personal belongings
Passengers are responsible for their personal belongings during the service and must check, at the end of the journey, that they do not leave any object in the vehicle. If Taxi Bento or the assigned driver locates a forgotten item, reasonable efforts will be made. tools to identify its owner and facilitate its return. The owner may be responsible for any expenses incurred in returning, delivering, or shipping the item. Taxi Bento does not guarantee the recovery of items that could not be located and will not be responsible for losses that are not a direct consequence of an action attributable to the service provider. MachineBENTO TAXI Translated by Google Terms of Service
13. Responsibility
Taxi Bento undertakes to provide the confirmed services professionally, diligently and in accordance with the conditions agreed upon in the booking. Taxi Bento will be liable for damages directly resulting from a breach of contract. any liability that may be attributable to him, under the terms established by applicable legislation. Taxi Bento will not be held responsible for delays, modifications or incidents resulting from circumstances beyond its reasonable control, in accordance with the provisions of the section relating to traffic, weather and exceptional circumstances of these Conditions of Service. The customer will be responsible for providing correct and sufficient information for the performance of the service, especially in relation to schedules, pick-up and destination locations, number of passengers, luggage and flight or train details. Nothing in these Terms of Service will limit any applicable rights to the client in accordance with the applicable legislation of the Principality of Andorra.
14. Applicable law, claims and dispute resolution
These Terms of Service are governed by the laws of the Principality of Andorra, without prejudice to any mandatory consumer protection rules that may be applicable under the relevant legislation and rules of private international law. In the event of an incident, complaint or claim related to a service, the customer may contact directly to Taxi Bento through the contact channels indicated on the website. Taxi Bento will endeavor to resolve any complaint amicably and will respond within within the legally established timeframe. Taxi Bento has the official complaint, claim and report forms available regarding consumption foreseen by Andorran legislation. When it is not possible to reach an agreement directly with Taxi Bento, the consumer may file a complaint with the Consumer Service of the Government of Andorra, without prejudice to the other extrajudicial or judicial resolution methods that legally correspond to him. The parties may, where appropriate and where there is agreement between them, resort to the mechanisms mediation or conciliation provided for by Andorran consumer protection regulations.
15. Acceptance, validity and modifications
Before confirming the booking, the customer will have access to these Terms of Service. Confirmation of the booking and payment for the service imply acceptance of the conditions applicable at the time of hiring. Taxi Bento may update or modify these Terms of Service when necessary due to operational, commercial or regulatory changes. Subsequent modifications will not affect reservations already confirmed, which They will continue to be governed by the conditions accepted at the time of their hiring. The website will indicate the date of the last update to the Terms of Service. Taxi Bento · taxibento.com